PUBLIC OFFER AGREEMENT ON PROVIDING ACCESS TO THE SERVICE

1.1. Administrator – an individual entrepreneur under the laws of Ukraine who provides the Contractor and/or the Client with access to the Service in accordance with this Agreement.

1.2. Contractor – an individual entrepreneur or a legal entity that provides Services (in accordance with the Backstage beauty salon network standards) from the list posted on the Website and obtains access to the Service for the purpose of use in the city of Kyiv. The Contractor bears all risks associated with obtaining access to the Service and its use by any unauthorized third party.

1.3. Service – a platform that includes a list of Services and other information posted on the Website to which access is provided to the Contractor and/or the Client.

1.4. Client – any capable natural person or legal entity receiving the list of Services posted on the Website.

1.5. Order – a Client’s order for the receipt of the Service, structured according to the required details.

1.6. Website – a webpage on the Internet at https://backstage.ua/, owned by the Administrator. The Website is a computer programming result belonging to software products.

1.7. Public Offer – an offer by the Administrator, posted on the Website and addressed to an indefinite group of Clients, to conclude this Agreement through its Acceptance.

1.8. Acceptance – full, unconditional, and unqualified acceptance by the Client of the terms of the Public Offer. By effecting the Acceptance of the Public Offer, the Client confirms their familiarization and full, unconditional, and final agreement with all terms of the Agreement, as well as their intent to accede to the Agreement.

1.9. Services – the list of services posted on the Website provided by the Contractor and/or the Administrator.

1.10. Manager of the Backstage Beauty Salon Network – an individual entrepreneur or legal entity exercising general management of one of the Backstage beauty salons.

1.11. Backstage Beauty Salon Network – premises in which the Services are provided.

1.12. Backstage Beauty Salon Network Standards – a set of rules mandatory for compliance by the Contractor when providing Services.

2.1. Under this Agreement, the Administrator shall provide the Client with access to the Service provided through the Backstage beauty salon network.

2.2. Access to the Service is provided to the Client to select Backstage beauty salon services, choose the Contractor for the services, select the location of Service provision, and receive information regarding the Services.

2.3. The Contractor is obliged to accept and fulfill the Order placed in accordance with the Administrator’s requirements. The Contractor undertakes to pay to the Administrator the fee stipulated by this Agreement in accordance with Section 4 hereof.

2.4. Full and unconditional Acceptance of this Public Offer in accordance with Article 642 of the Civil Code of Ukraine shall be the fact of placing an Order for the provision of Services by the Client.

2.5. The moment of Acceptance defined in Clause 2.4 of the Agreement shall be deemed the moment of concluding the Agreement. An agreement concluded by acceptance of a public offer shall have full legal force in accordance with Article 642 of the Civil Code of Ukraine and shall be equivalent to an agreement signed by the parties.

2.6. When placing an order for the Service, the Client shall provide accurate information about themselves. Should the Client provide inaccurate information or subsequently during the use of access to the Service, the Administrator reserves the right to suspend or terminate the Agreement without prior notice or obtaining any consent from the Client.

2.7. In the event that the Client’s actions may lead to a violation of any norms and rules of applicable law, human rights, as well as the risk of claims against the Administrator or holding the Administrator liable for the Client’s actions, the Administrator shall have the right to immediately block the Client’s actions and to suspend or terminate the Agreement without prior notice or obtaining any consent from the Client.

2.8. The Client confirms that they are familiarized with and agree that photos, images, work examples, video materials, graphic elements, and other visual materials posted on the Website are solely for informational and illustrative purposes and are used to demonstrate possible results of the Services provided.

2.9. The Client confirms that they are familiarized with and agree that the description of the Services posted on the Website is for informational purposes only and does not constitute a guarantee of achieving an identical result in each individual case.

2.10. The Client acknowledges and agrees that the actual result of the provision of Services may differ from the images, work examples, or descriptions posted on the Website, depending on the Client’s individual characteristics, including physiological features, condition of the skin, hair, nails, or other individual characteristics, the type of Service chosen, materials used, technique of performance, as well as professional recommendations of the Contractor.

2.11. The final list of Services, scope, manner of provision, feasibility of achieving the desired result, necessity of performing additional procedures, as well as recommendations regarding the provision of Services shall be determined by the Contractor after consultation with the Client and assessment of their individual characteristics. In the event of discrepancies between the information posted on the Website and the Contractor’s recommendations, the Contractor’s recommendations provided with due regard to the Client’s individual characteristics shall prevail.

3.1. Obligations of the Contractor:

3.1.1. to fulfill all Orders in accordance with the Administrator’s standards;

3.1.2. to inform the Administrator of the procedure for the provision of Services;

3.1.3. to comply with the rules for the provision of Services established by the legislation of Ukraine;

3.1.4. to obtain and keep up to date all necessary permits and documents required for the provision of Services;

3.1.5. not to transfer either the right or the ability to access the Service to third parties;

3.1.6. to make timely and full payment for obtaining access to the Service;

3.1.7. to provide the Administrator with the necessary information related to the performance of the terms of this Agreement;

3.1.8. in case of refusal to fulfill an Order, to notify the Administrator thereof, stating the reasons;

3.1.9. to provide service to the Client in the state language;

3.1.10. not to take photos or videos of the Client without their consent, and not to publish or distribute materials depicting Clients without their consent;

3.1.11. to refrain from personal contact with Clients that is not directly related to the execution of the Order;

3.1.12. not to use personal data of Clients for their own purposes or in the interests of third parties.

3.2. Rights of the Contractor:

3.2.1. to obtain access to the Service and use it in accordance with the terms of this Agreement;

3.2.2. to receive necessary clarifications from the Administrator regarding the fulfillment of obligations;

3.2.3. other rights in accordance with the legislation of Ukraine.

3.3. Obligations of the Administrator:

3.3.1. to provide the Contractor with the ability to access the Service and the opportunity to provide Services in the Backstage beauty salon network;

3.3.2. to require the Contractor to maintain a proper level of Client service in accordance with this Agreement.

3.4. Rights of the Administrator:

3.4.1. to verify compliance by the Contractor with the terms of this Agreement;

3.4.2. in case of non-performance or improper performance of obligations, to demand the elimination of violations.

3.5. The Client shall:

3.5.1. pay for the provided Services in a timely manner;

3.5.2. familiarize themselves with the information about the Services posted on the Administrator’s Website;

3.5.3. arrive at the place of Service provision at the date and time agreed by the Parties;

3.5.4. prior to the commencement of the provision of Services, inform the Contractor of known illnesses, defects, allergic or specific body reactions, and other essential health information;

3.5.5. treat the Contractor and other visitors with respect, avoid rudeness and manifestations of aggression, and observe sanitary and hygienic conditions;

3.5.6. prior to the commencement of the provision of the Service, inform the Contractor of all known circumstances that may affect the result of the Service, including previous cosmetic procedures, coloring, chemical treatments, allergic reactions, health features, and other factors;

3.5.7. prior to the commencement of the provision of the Service, familiarize themselves with the Contractor’s recommendations regarding the possible result of the provision of Services and inform the Contractor of their expectations, confirming consent to the provision of the Service taking into account such recommendations;

3.5.8. after the provision of the Service, comply with the recommendations, restrictions, and other instructions of the Contractor related to care, maintenance, preservation of the result of the Service, and prevention of possible negative consequences.

3.6. The Client has the right:

3.6.1. to book an appointment for the Service on the Administrator’s Website page, through the application, or by phone;

3.6.2. to demand from the Contractor and/or the Administrator the provision of Services in accordance with the terms of this Agreement;

3.6.3. to receive Services of proper quality;

3.6.4. to receive reliable and full information about the list, scope, and cost of Services;

3.6.5. other rights in accordance with the applicable legislation of Ukraine and this Agreement.

4.1. Access to the Service for the Client is included in the cost of the Service. The cost of Services is indicated on the Website and is paid by the Client to the Contractor in cash, via payment terminals, or by bank transfer to a bank account.

4.2. If the Client considers that the service was provided poorly / untimely / incompletely, in order to receive compensation (partial / full refund), they have the right to contact the Contractor no later than 24 hours from the moment of receiving the service with a written and/or oral request containing:

– the full name (surname, first name, and patronymic) of the Client;

– contact phone number specified during the booking;

– date, location, and time of service provision;

– type of service;

– payment method;

– description of the claim (demand).

4.3. The Client’s request shall be considered by the Contractor within 1 (one) business day from the moment of its receipt. Grounds for refusal of partial / full satisfaction of the request:

– failure to comply with the Contractor’s recommendations;

– independent actions to alter the result of the service (except for cases necessitated by health preservation, including allergic reactions);

– inability to identify the fact of service provision (alteration of the result by other service providers);

– failure to meet the deadline for submission.

4.4. In case of satisfaction of the request for a partial / full refund, the Contractor shall refund the funds in the appropriate amount within 3 (three) banking days from the date of completion of the review of the request to the bank account provided by the Contractor.

5.1. This Agreement is entered into for an indefinite period and may be terminated unilaterally by either Party with prior notice to the other Party 5 (five) days prior to the date of termination, unless otherwise provided for by this Agreement.

5.2. The Administrator reserves the right to unilaterally amend or update the terms of the Agreement at any time, including by approving a new version thereof. All amendments shall enter into force from the date of the version specified at the end of the text.

5.3. Notification of amendments shall be made by publishing the amendments / updated version on the Website. The moment of the Client’s familiarization shall be the moment the information becomes accessible.

5.4. Amendments shall apply to all persons who have acceded to the Agreement, including those who acceded prior to such amendments.

5.5. Amendments shall enter into force from the moment of their publication. The Client is advised to periodically review the current version on the Website.

6.1. For non-performance or improper performance of obligations under this Agreement, the Parties shall bear liability in accordance with the applicable legislation of Ukraine, unless otherwise provided for by this Agreement.

6.2. In case of payment delay by the Client, the Administrator shall have the right to demand a penalty (late fee) in the amount of double the discount rate of the National Bank of Ukraine (NBU) of the overdue amount for each day of delay, payable within 10 calendar days from the date of receipt of the notice.

6.3. In the event of a breach of payment obligations by the Client, the Administrator shall have the right to terminate or suspend the Agreement and/or access to the Service without prior notice.

6.4. Suspension of access to the Service shall not release the Client from the performance of obligations that arose prior to such suspension, nor from the payment of penalties.

6.5. To restore access, the Client shall pay the debt and the penalty in full.

6.6. Complaints regarding the Services shall be accepted in writing and transferred to the Manager of the Backstage beauty salon network. If the Contractor’s fault regarding the quality of services is established, the Contractor shall bear full liability.

6.7. A difference between the actual result and the photos, work examples, or descriptions posted on the Website shall not be considered improper provision of the Service or a defect of the Service if such difference is due to the Client’s individual characteristics, the technology of Service performance, professional recommendations of the Contractor, or other objective factors, provided that the Service was provided in accordance with the requirements of the legislation of Ukraine, professional standards, and terms of this Agreement.

6.8. Discrepancy of the Service result with the Client’s subjective expectations in itself shall not constitute confirmation of improper quality of the Service and cannot serve as grounds for filing claims for refunds or compensation for damages, provided that the Service was provided in accordance with the requirements of the legislation of Ukraine, professional standards, terms of this Agreement, and recommendations provided by the Contractor during the consultation.

6.9. The Contractor shall not be liable for any change, deterioration, or loss of the Service result after its proper provision, if such consequences arose as a result of the Client’s failure to comply with the recommendations, restrictions, or other instructions of the Contractor, independent interference with the Service result, receipt of similar or related services from third parties, influence of the Client’s individual body characteristics, external factors, or other circumstances that arose after the provision of the Service and beyond the Contractor’s control.

7.1. The Parties shall be released from liability for failure to perform obligations due to force majeure circumstances (accident, natural disaster, epidemic, war, riots, strike, terrorist acts, fire, explosion, power outage, etc.).

7.2. A Party unable to perform its obligations due to force majeure shall notify the other Party within 3 calendar days from the moment of their occurrence, and shall also give notice of the termination of such circumstances within 3 days from the moment of their cessation.

7.3. If force majeure continues for more than two months, either Party shall have the right to terminate this Agreement by giving notice to the other Party no later than 10 calendar days in advance.

8.1. Issues related to the collection, use, processing, and protection of the Client’s personal data shall be governed by a separate Policy on the Processing and Protection of Personal Data posted on the Website.

9.1. This Agreement is freely accessible on the Website. The Agreement shall enter into force for the Administrator from the moment of its publication on the Website, and for the Client – from the moment of its Acceptance, taking into account Clause 5.5.

9.2. The Agreement may be concluded with any natural person or legal entity.

9.3. The place of conclusion of this Agreement shall be deemed to be the location of the Administrator.

9.4. In cases not provided for by this Agreement, the Parties shall be guided by the applicable legislation of Ukraine.

9.5. The Administrator reserves the right to involve third parties as sub-agents to exercise rights and perform obligations under this Agreement.

9.6. Disputes and disagreements shall be resolved through negotiations; in the event of failure to reach an agreement within 30 calendar days, they shall be settled in court in accordance with the legislation of Ukraine.

9.7. The Contractor is obliged to maintain the location of Service provision in proper condition and shall bear all expenses related to the provision of Services.

9.8. In the event of damage to equipment by the Client during the provision of Services, the Contractor shall have the right to demand compensation for damages. The Administrator does not guarantee compensation for such damages and shall not be liable for associated expenses.

9.9. The Contractor undertakes to comply with all tax obligations arising in respect of the Contractor in connection with the provision of Services, including taxes and mandatory payments regarding themselves and/or employees.

9.10. In the event of a request from a tax authority, the Administrator reserves the right to provide available information regarding the Contractor’s activities to the extent provided for by law. The Contractor shall indemnify the Administrator for all taxes/penalties incurred due to the Contractor’s failure to perform tax obligations.

9.11. This Agreement does not establish any employment or other legal relationships between the Parties and/or third parties, except as expressly provided for by the Agreement.

9.12. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect; invalid provisions shall be amended to the extent necessary to reflect the intentions of the Parties.

9.13. The database formed as a result of providing services to Clients shall be the exclusive property of the Administrator; the Contractor shall have no rights or powers with respect to it.

9.14. This Agreement is drawn up in the Ukrainian language.

INDIVIDUAL ENTREPRENEUR DEKKER YULIUS YULIUSOVYCH

Taxpayer Record Card Registration Number (RNOKPP): 2971400914

Location of the Individual Entrepreneur: Ukraine, 04202, Kyiv, 7 Poliarna St., Apt. 203

Date and record number in the USR: 28.04.2025, 2002660010001075567

E-mail: [email protected]

Website: https://backstage.ua/

Published on October 28, 2025.