PUBLIC OFFER AGREEMENT ON PROVIDING ACCESS TO THE SERVICE

1.1. Administrator – an individual entrepreneur under the laws of Ukraine who provides the Contractor and/or the Client with access to the Service in accordance with this Agreement.

1.2. Contractor – an individual entrepreneur or a legal entity that provides Services (according to the standards of the Backstage beauty salon network) from the list posted on the Website and obtains access to the Service for use in the city of Kyiv. The Contractor bears all risks associated with obtaining access to the Service and its use by any third party who was not authorized to do so.

1.3. Service – a platform that includes a list of Services and other information posted on the Website to which the Contractor and/or the Client are granted access.

1.4. Client – any capable individual or legal entity that receives the list of Services posted on the Website.

1.5. Order – a Client’s order for a Service, structured according to the necessary details.

1.6. Website – a web page on the Internet at the address: https://backstage.ua/, owned by the Administrator. The Website is a result of computer programming and belongs to software products.

1.7. Public Offer – the Administrator’s proposal, posted on the Website and addressed to an indefinite circle of Clients, to conclude this Agreement through its Acceptance.

1.8. Acceptance – the full, unconditional, and unqualified acceptance by the Client of the terms of the Public Offer. By performing the Acceptance of the Public Offer, the Client confirms their familiarity with and full, unconditional, and final agreement to all terms of the Agreement, as well as their intent to adhere to the Agreement.

1.9. Services – the list of services posted on the Website that are provided by the Contractor and/or the Administrator.

1.10. Head of the Backstage Beauty Salon Network – an individual entrepreneur or legal entity that performs general management of one of the Backstage beauty salons.

1.11. Backstage Beauty Salon Network – premises where Services are provided.

1.12. Backstage Beauty Salon Network Standards – a set of rules mandatory for the Contractor to follow when providing Services.

2.1. Under this Agreement, the Administrator provides the Client with access to the Service, which is provided through the Backstage beauty salon network.

2.2. Access to the Service is provided to the Client to select Backstage beauty salon services, choose a Service Provider, select the location of the Services, and obtain information about the Services.

2.3. The Provider is obliged to accept and fulfill the Order placed in accordance with the Administrator’s requirements. The Provider undertakes to pay the Administrator the fee provided for in this Agreement in accordance with Section 4 of this Agreement.

2.4. Full and unconditional Acceptance of this Public Offer in accordance with Article 642 of the Civil Code of Ukraine is the fact of placing an Order for the provision of Services by the Client.

2.5. The moment of Acceptance, as defined in clause 2.4 of the Agreement, is considered the moment of concluding the Agreement. An agreement concluded through the acceptance of a public offer has legal force in accordance with Article 642 of the Civil Code of Ukraine and is equivalent to an agreement signed by the parties.

2.6. When arranging for a Service, the Client is obliged to provide accurate information about themselves. In case the Client provides inaccurate information or during the subsequent use of access to the Service, the Administrator has the right to suspend or terminate the Agreement without prior notice or obtaining any consent from the Client.

2.7. In the event that the Client’s actions may lead to a violation of any norms and rules of current legislation, human rights, as well as the possibility of claims against the Administrator or holding the Administrator liable for the Client’s actions, the Administrator has the right to immediately block the Client’s actions, as well as suspend or terminate the Agreement without prior notice or obtaining any consent from the Client.

3.1. Obligations of the Provider:

3.1.1. fulfill all Orders in accordance with the Administrator’s standards;

3.1.2. inform the Administrator about the procedure for providing Services;

3.1.3. comply with the rules for providing Services established by the legislation of Ukraine;

3.1.4. obtain and maintain all necessary permits and documents regarding the provision of Services in an up-to-date state;

3.1.5. not transfer the right or the possibility of access to the Service to third parties;

3.1.6. make timely and full payments for access to the Service;

3.1.7. provide the Administrator with the necessary information related to the fulfillment of the terms of this Agreement;

3.1.8. in case of refusal to fulfill an Order, notify the Administrator thereof, stating the reasons;

3.1.9. provide customer service in the state language;

3.1.10. not take photos or videos of the Client without their consent, and not publish or distribute materials featuring the Client’s image without their consent;

3.1.11. refrain from personal contact with Clients that is not directly related to the fulfillment of the Order;

3.1.12. not use the personal data of Clients for personal purposes or in the interests of third parties.

3.2. Rights of the Provider:

3.2.1. receive access to the Service and use it in accordance with the terms of this Agreement;

3.2.2. receive necessary clarifications from the Administrator related to the fulfillment of obligations;

3.2.3. other rights in accordance with the legislation of Ukraine.

3.3. Obligations of the Administrator:

3.3.1. provide the Provider with access to the Service and the opportunity to provide Services within the Backstage beauty salon network;

3.3.2. require the Provider to maintain a proper level of customer service in accordance with this Agreement.

3.4. Rights of the Administrator:

3.4.1. monitor the Provider’s compliance with the terms of this Agreement;

3.4.2. in case of non-fulfillment or improper fulfillment of obligations, demand the elimination of violations.

3.5. The Client is obliged to:

3.5.1. pay for the provided Services in a timely manner;

3.5.2. familiarize themselves with the information about the Services posted on the Administrator’s Website;

3.5.3. arrive at the location of the Services on the date and at the time agreed upon by the Parties;

3.5.4. prior to the start of the Services, inform the Provider about any known diseases, defects, allergic or specific body reactions, and other significant information regarding their health status;

3.5.5. treat the Provider and other visitors with respect, avoid rudeness and displays of aggression, and comply with sanitary and hygienic conditions.

3.6. The Client has the right to:

3.6.1. book an appointment for a Service on the Administrator’s Website page, through the application, or by phone;

3.6.2. demand that the Provider and/or the Administrator provide Services in accordance with the terms of this Agreement;

3.6.3. receive Services of proper quality;

3.6.4. receive accurate and complete information about the list, composition, and cost of the Services;

3.6.5. other rights in accordance with the current legislation of Ukraine and this Agreement.

4.1. Access to the Service for the Client is included in the cost of the Service. The cost of Services is indicated on the Website and is paid by the Client to the Provider in cash, through payment terminals, or by non-cash transfer to a bank account.

4.2. If the Client believes that the service was provided poorly/untimely/not in full, in order to receive compensation (partial/full refund), they have the right to contact the Provider no later than 24 hours from the moment of receiving the service with a written and/or oral request containing:

– the Client’s last name, first name, and patronymic;

– the contact phone number provided during booking;

– the date, place, and time of the service;

– the type of service;

– the payment method;

– a description of the claim (demand).

4.3. The Client’s request is considered by the Provider within 1 (one) working day from the moment of its receipt. Grounds for refusal of partial/full satisfaction of the request:

– failure to follow the Provider’s recommendations;

– independent actions to change the result of the service (except for cases related to health preservation, such as allergic reactions);

– impossibility to identify the fact of the service provision (alteration of the result by other service providers);

– missing the deadline for submission.

4.4. In case of satisfaction of the request for a partial/full refund, the Provider returns the funds in the corresponding amount within 3 (three) banking days from the moment of completion of the review of the request to the bank account provided by the Client.

5.1. The Agreement is concluded for an indefinite period and may be terminated by either Party unilaterally with prior notice to the other Party 5 (five) days before the date of termination, unless otherwise provided for in this Agreement.

5.2. The Administrator has the right to unilaterally change or update the terms of the Agreement at any time, including by approving a new version. All changes take effect from the date of the revision indicated at the end of the text.

5.3. Notification of changes is carried out by publishing the changes/updated version on the Website. The moment of the Client’s familiarization is the moment the information becomes available.

5.4. The changes apply to all persons who have joined the Agreement, including those who joined earlier.

5.5. Changes take effect from the moment of publication. The Client is recommended to periodically familiarize themselves with the current version on the Website.

6.1. For non-fulfillment or improper fulfillment of obligations under this Agreement, the Parties shall bear liability in accordance with the current legislation of Ukraine, unless otherwise provided by this Agreement.

6.2. In the event of a payment delay by the Client, the Administrator has the right to demand a penalty in the amount of double the NBU (National Bank of Ukraine) discount rate of the overdue amount for each day of delay, payable within 10 calendar days from the date of receipt of the notification.

6.3. In case of violation of payment obligations by the Client, the Administrator has the right to terminate or suspend the Agreement and/or access to the Service without prior notice.

6.4. Termination of access to the Service does not release the Client from fulfilling obligations that arose prior to such termination, nor from the payment of penalties.

6.5. To restore access, the Client must pay the debt and the penalty in full.

6.6. Complaints regarding the Services are accepted in writing and are submitted to the Head of the Backstage beauty salon network. In the event that the Provider’s fault for the quality of services is established, the Provider bears full responsibility.

7.1. The Parties are released from liability for failure to fulfill obligations due to force majeure circumstances (accident, natural disaster, epidemic, war, civil unrest, strike, terrorist acts, fire, explosion, lack of electricity, etc.).

7.2. A Party unable to fulfill its obligations due to force majeure shall notify the other Party within 3 calendar days from the moment of their occurrence, as well as notify of the termination of such circumstances within 3 days from the moment of termination.

7.3. If force majeure lasts for more than two months, either Party has the right to refuse to fulfill this Agreement by notifying the other Party no later than 10 calendar days in advance.

8.1. Issues related to the collection, use, processing, and protection of the Client’s personal data are governed by a separate Policy on the Processing and Protection of Personal Data, posted on the Website.

9.1. This Agreement is freely available on the Website. The Agreement enters into force for the Administrator from the moment of its publication on the Website, and for the Client — from the moment of its Acceptance, taking into account clause 5.5.

9.2. The Agreement may be concluded with any individual or legal entity.

9.3. The place of conclusion of this Agreement is recognized as the location of the Administrator.

9.4. In cases not provided for by this Agreement, the Parties shall be governed by the current legislation of Ukraine.

9.5. The Administrator reserves the right to involve third parties as sub-agents to exercise rights and fulfill obligations under this Agreement.

9.6. Disputes and disagreements shall be resolved through negotiations; in case of failure to reach an agreement within 30 calendar days, they shall be resolved in court in accordance with the legislation of Ukraine.

9.7. The Provider is obliged to maintain the place of Service provision in proper condition and bears the costs associated with the provision of Services.

9.8. In case of damage to equipment by the Client during the provision of Services, the Provider has the right to demand compensation for damages. The Administrator does not guarantee compensation for such damages and is not liable for associated costs.

9.9. The Provider undertakes to comply with all tax obligations arising in connection with the provision of Services, including taxes and mandatory payments for themselves and/or employees.

9.10. Upon request from a tax authority, the Administrator has the right to provide available information regarding the Provider’s activities to the extent provided by law. The Provider shall compensate the Administrator for all taxes/fines incurred due to the Provider’s failure to fulfill tax obligations.

9.11. This Agreement does not establish labor or other legal relationships between the Parties and/or third parties, except for those expressly provided for in the Agreement.

9.12. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in effect; the invalid provisions shall be subject to modification to the extent necessary to reflect the intentions of the Parties.

9.13. The database formed as a result of providing services to Clients is the exclusive property of the Administrator; the Provider has no rights or powers regarding it.

9.14. This Agreement is drawn up in the Ukrainian language.

INDIVIDUAL ENTREPRENEUR

DEKKER YULIUS YULIUSOVYCH

Registration Number of the Taxpayer’s Account Card (RNTRC): 2971400914

Location of the IE: Ukraine, 04202, Kyiv, Polyarna St., bld. 7, apt. 203

Date and number of entry in the Unified State Register: 28.04.2025, 2002660010001075567

E-mail: [email protected]

Website: https://backstage.ua/

Published on October 28, 2025.

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That concludes the translation of the Public Offer Agreement. Would you like me to compile the entire text into a single document or assist with another translation?